Expert Columns: Page 132

Expert Columns
Satisfaction Versus Loyalty - Where Are Your Customers?
Signature Worldwide
If you want to retain customers and build your business, you must go beyond satisfaction. You must develop a culture that builds customer loyalty.
Expert Columns
Sending a Different Message
Detmer Consulting Inc.
Build your business by promoting the concept of renting.
Expert Columns
Weathering the Economy
Concrete Foundations Association (CFA)
Tilt-up concrete contractors are weathering the economy by being flexible and educating themselves for an economic return.
The Evie Garrett Dennis Campus is a K-12 public school for Denver Public Schools constructed by Saunders Construction, Inc. The campus incorporates many of today's diverse tilt-up finishes including painted panels with articulated rustications, cast-in brick, sand blasted, integrally colored panels and many types of formliners converging together in one plane.
Management
A Bright Spot in Equipment Pricing
GB Financial Services, LLC
If you're considering selling or trading in construction equipment, now may be the time.
Expert Columns
Growing Rental Income
Detmer Consulting Inc.
Policy and procedure changes can have an immediate positive effect on your rental business.
Expert Columns
Avoid Too Much Pressure When Placing Concrete
KB Engineering LLC
Proper concrete placement rates will help contractors avoid formwork bulging and blowouts.
Concrete placement technique directly affects placement rate. Placing concrete with a crane and bucket, as shown in the photo above, is a slower process than placing concrete with a pump or conveyor.
Management
Get a Grip on Your Tax Position
GB Financial Services, LLC
Increases in taxes built into the health care bill, capital gains, the death tax, etc. for 2011 require contractors to start reviewing their tax situation now to minimize the impact in future.
Management
Unlock Your Business Processes
GB Financial Services, LLC
It's time to reinvent the methods you use to acquire equipment and minimize financial risks.
Expert Columns
The Effect of Curling on Floor Flatness
American Society of Concrete Contractors (ASCC)
F-numbers should be measured within 72 hours of floor finishing to best reflect the concrete contractor's efforts.
The Effect of Curling on Floor Flatness
Management
To Hire or Not To Hire?
GB Financial Services, LLC
Health care reform adds cost per employee, but the HIRE Act provides potential savings.
Expert Columns
It's Time to Reconnect with Customers
Signature Worldwide
It's time to be proactive - don't wait for your customers to call you. Instead, take matters into your own hands by picking up the phone and calling a former customer.
Expert Columns
Manage Time & Grow
Detmer Consulting Inc.
The keys to employee efficiency are better communication and targeted training
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