Expert Columns: Page 16

How to Build 'Natural' Customer Service

Signature Worldwide

In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction.

The best customer service happens when employees understand how to use their own personality in customer interactions.

Peer Support to Build Connections with Recovery Allies

An increasing number of organizations throughout the construction industry are offering peer support programs for construction pros and further destigmatizing recovery. Here are two.

Paul Lawson, Risk Management Coordinator & Lead Mental Health Advocate For Mid-City Electric/Technologies in Columbus, Ohio, visits a jobsite during Mental Health Awareness Month.

Why Reality Capture is the Lynchpin for the Jobsite of Tomorrow

Leica Geosystems, Inc.

Construction executives have long debated the jobsite of the future built on autonomy and the increased use of technology, and with every day that passes, it’s becoming more than a theoretical concept: it’s now a business necessity.

Adobe Stock 259780410

Why Compact Equipment is Going Electric

Briggs & Stratton

Electrification is driving the jobsite of the future cost savings, reduced emissions and noise, and performance advantages.

Electrification is already transforming some construction applications.

Steps for a Successful Construction Business in 2024

GB Financial Services, LLC

Adopting technology, finding ways to retain talent and shoring up finances are among the steps to help your business’ success.

When putting the cash flow plan together, investigate each cost line item to see if there are price adjustments to ask for now that inflation is slowing down.

The Evolution of Diesel Engine Oil

Strategic Reliability Solutions

As engines have evolved, the lubricants that keep them running have changed with them.

For more modern engines, oils have been engineered following environmental regulations that did not exist 50 years ago.

Maintaining Your Flooring Fleet

National Flooring Equipment

The importance of maintenance in avoiding unexpected issues with surface preparation equipment.

Floor Scraper Shot Blaster Maintenace

For Construction Companies, Insuring a Business Vehicle Can Be Clear As Mud

From coverage limits, circumstances, and pricing to questions like “How do I insure my partial use business vehicle?” there can be several notable differences from personal vehicle insurance.

Insurance should never be looked at as a pure expense – it is a necessary protection for both your business and personal life.

Dedicated Fuel & Lube Truck Streamlines Maintenance

Sage Oil Vac Inc.

When selecting the right preventive maintenance solution, fleet size, the distance between jobsites, and fluid types and quantities must be considered.

Doug Holmes has built a successful business by investing in state-of-the-art equipment and technology that gives his company an edge over the competition.

Construction Industry Shows Optimistic Signs

We’re experiencing an extraordinary time in U.S. history, and companies that follow prevailing wage and apprenticeship rules stand to gain additional benefits from federal funds.

The construction industry has taken a positive turn in 2024 and faces an exciting future of growth

Ease-Of-Use in Modern Construction Technology

The construction projects of today generate enormous amounts of data. The task has been how to efficiently handle and examine the generated data.

The construction projects of today generate enormous amounts of data. The task has been how to efficiently handle and examine the generated data.

Heavy Equipment Sticker Shock? What Can Contractors Do?

RDO Equipment Co.

This column offers advice about adjusting to higher sticker prices on most types of equipment.

Technicians evaluate equipment, giving contractors a full picture of their machine’s longevity.

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