Baseplan Field Service Mobility Module

The Baseplan Field Service Mobility (FSM) Module is a complete solution that was designed to optimize the customer experience through improved service delivery and maximized, mobile workforce capabilities.

• Enables technicians to process all aspects of service and repairs by providing full access to the operating system including service history, parts availability and technical support
• Jobs are dispatched directly to the field, allowing for real-time feedback on job acceptance, travel and location tracking, on-site hours, as well as the work carried out
• Service and/or job cards can be completed while on site, and once the device restores data connectivity, the information will automatically upload to the system, as well as download any new jobs
• Scan in parts consumed, providing detailed analysis on part replenishment and labor requirements
• Take photos of equipment
• Capture signatures direct to device (sign-on-glass)
• Record notes electronically while on site
• Have access to real-time integration to back-end systems